Max has a hollow tree behind his house. He has installed numerous shelves and cubbyholes inside it, and there he keeps cool things that he finds: bits of crockery that he makes into wind chimes, good paper bags he's saving, presents from his friends, jars of pickles and jam, etc.
Max is made of organic cotton with a brushed flannel texture, mostly gray, with black details on his tail and mask. His snout is the same organic cotton fleece in white. His ears are lined with cotton shirting. His eyes and nose are hand-stitched with cotton thread. He is stuffed with washable polyfill. He measures about 14" from feet to ears.
His shirt is made of blue and white cotton gingham. It closes in front with a snap closure. Max says he wants it to have more pockets, but really he has a lot of bags in his collection and you have to draw the line somewhere. His shirt is removable and fits the other Hazel Village animals if he's feeling generous.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.